French Speaking Customer Service Representative M/F

Description de l'offre

About AirRefund

AirRefund is a company established in Switzerland, with offices in Geneva, Paris, London and Barcelona.

Its purpose is to support passengers who have been denied boarding, suffered long delays or flight cancellations, in the process of claiming the compensation they are entitled to, under current legislation.

About the job

As the main point of contact for many customers (passengers) and airlines, the representative will be in charge of:

  • Handling inbound emails, calls and chats from passengers and airlines
  • Contacting passengers and airlines by email and phone
  • Creating and managing passenger files from beginning to end

Profil recherché

Skills required

  • Native or Bilingual French and fluent in English, German is a plus
  • Dynamic and pro-active
  • Customer oriented
  • Professional
  • Curious
  • Excellent verbal and written communication skills

Basic information

  • Full time position
  • Salary: to be defined
  • Location: central office in Barcelona

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